Tuesday, November 21, 2006
'Trauma strikes when it likes', says Motivational Speaker Carole Spiers
So be rehearsed for the worst, Carole Spiers tells Dubai audience.
The high-powered business community of Dubai will be listening in keenly as Post Trauma consultant and Motivational Speaker, Carole Spiers speaks on ‘Evaluating Rapid Response and Post-trauma Support’ at the Middle East Safety Management Congress staring on November 28th 2006.
Carole speaks from twenty years’ experience of advising blue-chip clients all over the world on handling the aftermath of traumatic events in the workplace, whether caused by man-made or natural disaster. She explains how you can train yourself and your colleagues to get over the shock quickly and into certain constructive drills that will impact on your sustained performance.
Trauma Strikes When it Likes!....so be ready for its effects!
With this 2-part Management Training Toolkit system.
Click here to to order this NEW product - Powerpoint presentation and delegate workbook + FREE best selling e-manual downloadable in any number - http://www.carolespiers.com/productdetail.cfm?ProductID=32.
On promotional offer until 30th November 2006 only!
Management interventions divide naturally into two stages - immediate action for getting your human and material resources back in operation (Continuity Planning), and long-term monitoring and diagnosis of trauma-related effects (Psychological debriefing). The three key inputs come down to counselling, training and consultancy, in all of which Carole has extensive first-hand knowledge.
For her many prestige clients across government, industry and the profesisons, Carole utilises a Post-trauma Support Model, used as a standard reference-point all over the world in this important yet still largely unfamiliar area of management responsibility.
The Safety Management Conference starts on Tuesday 28th November 2006 at Dubai’s Metropolitan Palace Hotel, a major venue that is attracting record numbers of business leaders and politicians, who will acquire new expertise about this subject, which is both topical and enduringly relevant.
PS Dont forget - Trauma Strikes When It Likes! - check out our NEW Training Toolkit system
http://www.carolespiers.com/productdetail.cfm?ProductID=32 - on promotional offer until 30th November 2006 only!
Trauma Strikes When It Likes - Contents of delegate workbook -
Introduction
Defining a traumatic incident
At risk groups
Those effected directly and indirectly
Post-trauma stress: Definition
Immediate reactions to trauma
General symptoms of post-trauma stress
Typical effects of post-trauma stress
Organisational responsibility
Risk Assessment
Post-trauma support strategy
The role of line management
Basic listening (or counselling skills)
Dealing with anger
Business management issues
Contingency planning
PTSD diagnostic criteria
Methodologies in the management of trauma victims
Trauma support model
Practical application of the trauma support model
Initial stage: Defusing
Middle stage: Trauma support session
Final stage: Monitoring people over a period of time
Post-trauma counselling
The role of external agencies
Key learning points
Appendix A
Coping strategies during and after traumatic events
Appendix B
An example of a leaflet for use with clients and their families
Appendix C
Brief screening questionnaire for PTSD
Book list
PPS Call us on 020 8954 1593 and we will be happy to answer any of your questions.
PPPS Be prepared for the unexpected!
www.carolespiersgroup.co.uk
info@carolespiersgroup.co.uk
The high-powered business community of Dubai will be listening in keenly as Post Trauma consultant and Motivational Speaker, Carole Spiers speaks on ‘Evaluating Rapid Response and Post-trauma Support’ at the Middle East Safety Management Congress staring on November 28th 2006.
Carole speaks from twenty years’ experience of advising blue-chip clients all over the world on handling the aftermath of traumatic events in the workplace, whether caused by man-made or natural disaster. She explains how you can train yourself and your colleagues to get over the shock quickly and into certain constructive drills that will impact on your sustained performance.
Trauma Strikes When it Likes!....so be ready for its effects!
With this 2-part Management Training Toolkit system.
Click here to to order this NEW product - Powerpoint presentation and delegate workbook + FREE best selling e-manual downloadable in any number - http://www.carolespiers.com/productdetail.cfm?ProductID=32.
On promotional offer until 30th November 2006 only!
Management interventions divide naturally into two stages - immediate action for getting your human and material resources back in operation (Continuity Planning), and long-term monitoring and diagnosis of trauma-related effects (Psychological debriefing). The three key inputs come down to counselling, training and consultancy, in all of which Carole has extensive first-hand knowledge.
For her many prestige clients across government, industry and the profesisons, Carole utilises a Post-trauma Support Model, used as a standard reference-point all over the world in this important yet still largely unfamiliar area of management responsibility.
The Safety Management Conference starts on Tuesday 28th November 2006 at Dubai’s Metropolitan Palace Hotel, a major venue that is attracting record numbers of business leaders and politicians, who will acquire new expertise about this subject, which is both topical and enduringly relevant.
PS Dont forget - Trauma Strikes When It Likes! - check out our NEW Training Toolkit system
http://www.carolespiers.com/productdetail.cfm?ProductID=32 - on promotional offer until 30th November 2006 only!
Trauma Strikes When It Likes - Contents of delegate workbook -
Introduction
Defining a traumatic incident
At risk groups
Those effected directly and indirectly
Post-trauma stress: Definition
Immediate reactions to trauma
General symptoms of post-trauma stress
Typical effects of post-trauma stress
Organisational responsibility
Risk Assessment
Post-trauma support strategy
The role of line management
Basic listening (or counselling skills)
Dealing with anger
Business management issues
Contingency planning
PTSD diagnostic criteria
Methodologies in the management of trauma victims
Trauma support model
Practical application of the trauma support model
Initial stage: Defusing
Middle stage: Trauma support session
Final stage: Monitoring people over a period of time
Post-trauma counselling
The role of external agencies
Key learning points
Appendix A
Coping strategies during and after traumatic events
Appendix B
An example of a leaflet for use with clients and their families
Appendix C
Brief screening questionnaire for PTSD
Book list
PPS Call us on 020 8954 1593 and we will be happy to answer any of your questions.
PPPS Be prepared for the unexpected!
www.carolespiersgroup.co.uk
info@carolespiersgroup.co.uk
# posted by Carole Spiers @ 8:43 PM 
Saturday, November 11, 2006
Keynote professional speaker Carole Spiers on the value of empathy
- to optimise business dialogue as well as improving relationships.
Someone said that good dialogue is the difference between hearing what you say and seeing what you mean.
And the difference is made by achieving empathy - a quality that can be taught, as demonstrated in one of my keynote presentations.
See me live at Ecademy in London
mms://www.qmsstreaming.com/e2006/epnnov2006carole.wmv
You have only to listen to people trying to conduct business on their mobiles to see just how much dialogue is wasted - a mass of words missing their mark, failing to convey the intended meaning or sentiment, and often leading to misunderstanding and conflict.
Empathy comes from that area where professionalism and good manners touch hands.
Take a small example: remembering people’s names correctly.
It is remarkable how much this can impact on a relationship, out of all proportion to the simple act itself. A forgotten or mis-remembered name immediately brings the other person down to office-boy level, even if quite unintentionally. Yet remembering someone’s name correctly after a long interval can put out a highly favourable signal, taken as a deep compliment. It actually goes to the roots of recognition and respect, earning particular gratitude from people newly arrived in a strange country, where their name may be hard to pronounce, and their self-image may be very humble.
On the wider scale, empathy is defined as the ability to identify and understand another’s situation, feelings and motives. (Boardrooms are all about making rapport between people with little in common, and you must be especially able to put yourself in the other person’s mind while choosing your words.)
Some people, of course, have a natural gift in this direction. But most people need to develop it consciously, and it should be treated as an important area of business instruction, no different from marketing or software engineering.
Other tips, which I can tell you much more about, include:
Don’t interrupt - allow the other person their say, even if they’re not articulate. Perhaps nobody else has ever heard them out, so you may earn much loyalty for minimal input.
Be there for them - don’t be half-concentrating on your watch or your screen; re-assure them that they have your undivided attention.
Listen and interpret - pick up on their unconscious signals, like vocal inflexions or body language. You may be able to see what they’re trying to express, while others can’t.
Cheer them up - except in cases of severe reprimand, maintain an optimistic atmosphere, give praise when it’s due, make them feel generally welcome on the team.
Carole Spiers – inspirational motivational speaker occupies a special niche as an expert in Personal Development. She brings together the separate cultures of individual empowerment and executive management - proving to corporate business that empowered employees improve performance and output. Carole’s keynote presentations have educated and inspired audiences all over the world. She is also a high profile broadcaster, journalist and President of the London Chapter of the Professional Speakers Association.
Our publications and sales CDs have been sold globally. To sign up for our FREE success quotations http://tinyurl.co.uk/yhgv, or for more information email info@carolespiers.com to telephone +44 (0) 29 8954 1593 www.carolespiers.com
# posted by Carole Spiers @ 9:24 PM
Thursday, November 09, 2006
That Business Card - How To Get It Kept And Read!
Your Prime Opportunity To Design A Pocket Poster That Works For Years..
A female motivational keynote speaker is not a unique commodity - far from it. So when I hand someone my card, I have to make sure it’s not just destined for the nearest bin. My card is in every way my advertisement, and it must mark me out from the competition, favourably and memorably.
Whatever business you’re in, you’ll face the same situation. So, keep front-of-mind that your card is your advertisement. And apply the rules of good advertising. Of which the first and best is… the safe way is the wrong way!
For example, that plain white card with your name and title in copper-plate lettering to indicate reassurance and gravitas… What are you, for goodness sake? A funeral director in 1950?
Short of actual silly gimmicks aiming to shock and without a real message, you’ll be amazed at how well people respond to a less-usual business card.
Let me give you an example from my own career - not as a motivational speaker this time, but as a stress consultant. Now it is a fact that stress will restrict blood-flow, making your hands colder than normal. So I often give my clients a tiny peel-off sticker that shows a different colour for each temperature-range when they place their finger on it.
One day I experimented with the idea of applying this tiny sticker to my business card, and explaining the significance of it to new contacts. As many of these people were senior blue-chip management, I reckoned that some of them might possibly reject it as a bit gimmicky, but that more of them would find it interesting and memorable. As it turned out, the response was 100% favourable. Not a single person reacted negatively. One director actually kept it on his desk for five years, showing it to all his visitors, while another stored it in his wallet as reference for when he wanted a good keynote speaker. (We’re still doing training courses for his employees - years on).
Truly the safe way is the wrong way!
Let me offer you a few other ideas for making your card stand out from others, while adding that an advertising art-director will be able to give you professional advice that could easily pay for itself in weeks.
· Double-sided card - twice the impact
That blank reverse-side is simply a waste of good advertising space. It’s like publishing a magazine with its outside back cover left blank, when that slot actually goes at a hefty premium. At the very least, you could duplicate the same image on both sides, for almost no extra cost, so that your message is seen whichever way up the card is left lying. But you may also take the opportunity of displaying a different message on the back, so that you make two impacts, not one.
· 4-pager - the perfect mini-brochure
If you have an interesting story to tell, consider a 4-page version of your card, whose inside spread will make an interesting ‘reader’ element, absent from most cards. (For this, it is worth investing in a high-quality illustration.) I heard of one client who printed his cards in a 4-page version, using some of the artwork from his 6-page DL brochure. He found the card worked so well, he almost didn’t need the brochure!
· My own preferred format
Front for persuasion. Back for information. Let the front be your poster, expressing one message with great clarity. If you’re going for a witty and memorable strapline (which often invites a good accompanying photo), make sure it doesn’t obscure the basic fact of what you do for a living. On the back, display your contact details in a straightforward but tasteful way, with phone and e-mail in bold, and summary of your services, perhaps in two listings, e.g. products one side, locations the other.
Finally…
Don’t wait… till you’ve used up your existing cards before you re-design. That’s a false economy and a short-sighted policy.
Don’t wait… more than a week or so to follow-up a contact to whom you’ve given your card. That can cost you vital momentum.
A creative card could be the first step towards a full-scale programme of successful promotion for yourself and your business, all conducted in the same bold spirit. In fact, your card may well signal this attitude to an important new-business contact - a big part of that formative first impression.
Carole Spiers – inspirational motivational speaker occupies a special niche as an expert in Personal Development. She brings together the separate cultures of individual empowerment and executive management - proving to corporate business that empowered employees improve performance and output. Carole’s keynote presentations have educated and inspired audiences all over the world. She is also a high profile broadcaster, journalist and President of the London Chapter of the Professional Speakers Association.
Our publications and sales CDs have been sold globally. To sign up for our FREE success quotations http://tinyurl.co.uk/yhgv, or for more information email info@carolespiers.com to telephone +44 (0) 29 8954 1593 www.carolespiers.com
A female motivational keynote speaker is not a unique commodity - far from it. So when I hand someone my card, I have to make sure it’s not just destined for the nearest bin. My card is in every way my advertisement, and it must mark me out from the competition, favourably and memorably.
Whatever business you’re in, you’ll face the same situation. So, keep front-of-mind that your card is your advertisement. And apply the rules of good advertising. Of which the first and best is… the safe way is the wrong way!
For example, that plain white card with your name and title in copper-plate lettering to indicate reassurance and gravitas… What are you, for goodness sake? A funeral director in 1950?
Short of actual silly gimmicks aiming to shock and without a real message, you’ll be amazed at how well people respond to a less-usual business card.
Let me give you an example from my own career - not as a motivational speaker this time, but as a stress consultant. Now it is a fact that stress will restrict blood-flow, making your hands colder than normal. So I often give my clients a tiny peel-off sticker that shows a different colour for each temperature-range when they place their finger on it.
One day I experimented with the idea of applying this tiny sticker to my business card, and explaining the significance of it to new contacts. As many of these people were senior blue-chip management, I reckoned that some of them might possibly reject it as a bit gimmicky, but that more of them would find it interesting and memorable. As it turned out, the response was 100% favourable. Not a single person reacted negatively. One director actually kept it on his desk for five years, showing it to all his visitors, while another stored it in his wallet as reference for when he wanted a good keynote speaker. (We’re still doing training courses for his employees - years on).
Truly the safe way is the wrong way!
Let me offer you a few other ideas for making your card stand out from others, while adding that an advertising art-director will be able to give you professional advice that could easily pay for itself in weeks.
· Double-sided card - twice the impact
That blank reverse-side is simply a waste of good advertising space. It’s like publishing a magazine with its outside back cover left blank, when that slot actually goes at a hefty premium. At the very least, you could duplicate the same image on both sides, for almost no extra cost, so that your message is seen whichever way up the card is left lying. But you may also take the opportunity of displaying a different message on the back, so that you make two impacts, not one.
· 4-pager - the perfect mini-brochure
If you have an interesting story to tell, consider a 4-page version of your card, whose inside spread will make an interesting ‘reader’ element, absent from most cards. (For this, it is worth investing in a high-quality illustration.) I heard of one client who printed his cards in a 4-page version, using some of the artwork from his 6-page DL brochure. He found the card worked so well, he almost didn’t need the brochure!
· My own preferred format
Front for persuasion. Back for information. Let the front be your poster, expressing one message with great clarity. If you’re going for a witty and memorable strapline (which often invites a good accompanying photo), make sure it doesn’t obscure the basic fact of what you do for a living. On the back, display your contact details in a straightforward but tasteful way, with phone and e-mail in bold, and summary of your services, perhaps in two listings, e.g. products one side, locations the other.
Finally…
Don’t wait… till you’ve used up your existing cards before you re-design. That’s a false economy and a short-sighted policy.
Don’t wait… more than a week or so to follow-up a contact to whom you’ve given your card. That can cost you vital momentum.
A creative card could be the first step towards a full-scale programme of successful promotion for yourself and your business, all conducted in the same bold spirit. In fact, your card may well signal this attitude to an important new-business contact - a big part of that formative first impression.
Carole Spiers – inspirational motivational speaker occupies a special niche as an expert in Personal Development. She brings together the separate cultures of individual empowerment and executive management - proving to corporate business that empowered employees improve performance and output. Carole’s keynote presentations have educated and inspired audiences all over the world. She is also a high profile broadcaster, journalist and President of the London Chapter of the Professional Speakers Association.
Our publications and sales CDs have been sold globally. To sign up for our FREE success quotations http://tinyurl.co.uk/yhgv, or for more information email info@carolespiers.com to telephone +44 (0) 29 8954 1593 www.carolespiers.com
# posted by Carole Spiers @ 10:37 PM
